IT Help Desk Courses

This class is for those who want to work in the Help Desk environment. This is a lecture-only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of the personal computer, the network environment and Windows (any version). No textbook. .6 CEUs.

In this class, you will be shown typical MS-Excel software error messages and be shown how to resolve them. Prerequisite: Working knowledge of MS-Windows (version XP or higher) and Introduction to Excel or equivalent experience. .9 CEUs.

In this class, students will explore typical Windows and MSAccess software error messages and see how to resolve them. Prerequisite: Working knowledge of MS-Windows and MSAccess. No textbook. .9 CEUs.

In this nine-hour course, the student will review common error messages within MS-Windows 10 product and practice to resolve them. .9 CEUs.

In this class, students will explore typical Windows and Microsoft-Word error messages and see how to resolve them. No textbook required. Prerequisite: Working knowledge of Microsoft-Windows and Microsoft-Word. No textbook. .9 CEUs.