IT Help Desk Courses

This class is for those who want to work in the Help Desk environment. This is a lecture-only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of the personal computer, the network environment and Windows (any version). .6 CEUs.

This is a continuation of Help Desk Technology, Part 1, in which help desk software will be introduced. Prerequisites: A basic understanding of the personal computer;Help Desk Technology, Part 1; and Windows (any version). No textbook. .6 CEUs.

This course is designed for individuals pursuing professional development training in information technology and provides instruction on the CompTIA IT Fundamentals Certification Exam. Topics include basic computer concepts, types of computers, hardware and software components, networking, network protocols, information security, maintaining, monitoring and troubleshooting computer systems, and future technologies. 3.0 CEUs.

In this class, you will be shown typical MS-Excel software error messages and be shown how to resolve them. Prerequisite: Working knowledge of MS-Windows (version XP or higher) and Introduction to Excel or equivalent experience. .9 CEUs.

In this class, students will explore typical Windows and MS-Access software error messages and see how to resolve them. Prerequisite: Working knowledge of MS-Windows and MS-Access. No textbook. .9 CEUs.

In this nine-hour course, the student will review common error messages within MS-Windows 10 product and practice to resolve them. .9 CEUs.

In this class, students will explore typical Windows and Microsoft-Word error messages and see how to resolve them. Prerequisite: Working knowledge of Microsoft-Windows and Microsoft-Word. .9 CEUs.