Skip Navigation
HCC Main Campus
10901 Little Patuxent Parkway
Columbia MD, 21044
Laurel College Center
312 Marshall Avenue, Suite 205
Laurel, MD 20707
Gateway Business Training Center
6751 Columbia Gateway Drive
Columbia MD, 21046
Take a Virtual Tour
Take an interactive look at HCC's campus
 
Background
 
 

IT Help Desk Courses

Help Desk Technology: Part 1
This class is for those who want to work in the Help Desk environment. This is a lecture-only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of the personal computer, the network environment and Windows (any version). .6 CEUs.
Tuition: $110 (includes $90 in fees*)
Mon,Wed Sep 23-Sep 25 6:30PM-9:30PM Laurel College Center XA-413 M1801 #5293
Register Now
Help Desk Technology: Part 2
This is a continuation of Help Desk Technology, Part 1, in which help desk software will be introduced. Prerequisites: A basic understanding of the personal computer;Help Desk Technology, Part 1; and Windows (any version). No textbook. .6 CEUs.
Tuition: $110 (includes $90 in fees*)
Mon,Wed Oct 07-Oct 09 6:30PM-9:30PM Laurel College Center XA-414 M1802 #5294
Register Now
IT Fundamentals Certification
This course is designed for individuals pursuing professional development training in information technology and provides instruction on the CompTIA IT Fundamentals Certification Exam. Topics include basic computer concepts, types of computers, hardware and software components, networking, network protocols, information security, maintaining, monitoring and troubleshooting computer systems, and future technologies. 3.0 CEUs.
Tuition: $500 (includes $165 in fees*)
Mon,Thu Sep 09-Oct 10 6PM-9PM Laurel College Center XA-421 M1808 #5300
Register Now
Troubleshooting Excel: Help Desk
In this class, you will be shown typical MS-Excel software error messages and be shown how to resolve them. Prerequisite: Working knowledge of MS-Windows (version XP or higher) and Introduction to Excel or equivalent experience. .9 CEUs.
Tuition: $150 (includes $90 in fees*)
Mon,Wed Nov 18-Nov 25 9:30AM-12:30PM Laurel College Center XA-418 M1809 #5400
Register Now
Troubleshooting MS-Access for Help Desk Technology
In this class, students will explore typical Windows and MS-Access software error messages and see how to resolve them. Prerequisite: Working knowledge of MS-Windows and MS-Access. No textbook. .9 CEUs.
Tuition: $150 (includes $90 in fees*)
Mon,Wed Aug 14-Aug 21 6:30PM-9:30PM Laurel College Center XA-417 M1840 #0677
Mon,Wed Nov 04-Nov 11 6:30PM-9:30PM Laurel College Center XA-417 M1805 #5297
Register Now
Troubleshooting MS-Windows
In this nine-hour course, the student will review common error messages within MS-Windows 10 product and practice to resolve them. .9 CEUs.
Tuition: $150 (includes $90 in fees*)
Mon,Wed Dec 02-Dec 09 6:30PM-9PM Laurel College Center XA-415 M1803 #5295
Register Now
Troubleshooting MS-Word for Help Desk Technology
In this class, students will explore typical Windows and Microsoft-Word error messages and see how to resolve them. Prerequisite: Working knowledge of Microsoft-Windows and Microsoft-Word. .9 CEUs.
Tuition: $150 (includes $90 in fees*)
Mon, Wed Oct 14-Oct 21 6:30PM-9:30PM Laurel College Center XA-416 M1804 #5296
Register Now

 

Request Information

Hi! We would be happy to share more information about our continuing education programs.
Please submit the form and we will be in touch shortly!

Contact Method:
Choose one
Fields marked with * are required.
 
Giving makes a difference! Your support helps students along their pathways to success.