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HCC Main Campus
10901 Little Patuxent Parkway
Columbia MD, 21044
Laurel College Center
312 Marshall Avenue, Suite 205
Laurel, MD 20707
Gateway Business Training Center
6751 Columbia Gateway Drive
Columbia MD, 21046
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IT Help Desk Courses

Help Desk Technology: Part 1
This class is for those who want to work in the Help Desk environment. This is a lecture-only class which will cover the basics of Help Desk/Department operation and the standard tools and processes for the support environment. Prerequisites: A basic understanding of the personal computer, the network environment and Windows (any version). No textbook. .6 CEUs.
Tuition: $110 (includes $90 in fees*)
Mon,Wed Feb 25-Feb 27 6:30PM-9:30PM Laurel College Center XA-413 M1820 #5534
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Help Desk Technology: Part 2
This is a continuation of Help Desk Technology, Part 1, in which help desk software will be introduced. Prerequisites: A basic understanding of the personal computer, Help Desk Technology, Part 1 and Windows (any version). No textbook. .6 CEUs.
Tuition: $110 (includes $90 in fees*)
Mon,Wed Mar 11-Mar 13 6:30PM-9:30PM Laurel College Center XA-414 M1821 #5535
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IT Fundamentals Certification
This course is designed for individuals pursuing professional development training in information technology and provides instruction on the CompTIA IT Fundamentals Certification Exam. Topics include basic computer concepts, types of computers, hardware and software components, networking, network protocols, information security, maintaining, monitoring and troubleshooting computer systems, and future technologies. 3.0 CEUs.
Tuition: $400 (includes $165 in fees*)
Mon,Thu Mar 25-Apr 25 6PM-9PM Laurel College Center XA-421 M1827 #5541
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Troubleshooting MS-Access for Help Desk Technology
In this class, students will explore typical Windows and MSAccess software error messages and see how to resolve them. Prerequisite: Working knowledge of MS-Windows and MSAccess. No textbook. .9 CEUs.
Tuition: $150 (includes $90 in fees*)
Mon,Wed Nov 26-Dec 03 6:30PM-9:30PM Laurel College Center XA-417 M1809 #3351
Mon,Wed Apr 22-Apr 29 6:30PM-9:30PM Laurel College Center XA-417 M1824 #5538
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Troubleshooting MS-Windows
In this nine-hour course, the student will review common error messages within MS-Windows 10 product and practice to resolve them. .9 CEUs.
Tuition: $150 (includes $90 in fees*)
Mon,Wed Mar 25-Apr 01 6:30PM-9PM Laurel College Center XA-415 M1822 #5536
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Troubleshooting MS-Word for Help Desk Technology
In this class, students will explore typical Windows and Microsoft-Word error messages and see how to resolve them. No textbook required. Prerequisite: Working knowledge of Microsoft-Windows and Microsoft-Word. No textbook. .9 CEUs.
Tuition: $150 (includes $90 in fees*)
Mon, Wed Apr 08-Apr 15 6:30PM-9:30PM Laurel College Center XA-416 M1823 #5537
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