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10901 Little Patuxent Parkway
Columbia MD, 21044
Laurel College Center
312 Marshall Avenue, Suite 205
Laurel, MD 20707
Training & Development Solution
Maryland Innovation Center
6751 Columbia Gateway Drive
Columbia MD 21046
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Help Desk Support Technician

it apprenticeship students

HCC's IT Help Desk Support Technician apprenticeship program is designed for apprentices who will work as entry-level help desk technicians for local companies, progressively gaining new skills and IT certifications. Key roles and responsibilities might include: troubleshooting computers, installing cables and software, providing technical support, and resolving IT tickets. Apprentices will complete 23 on-the-job training work competencies over the course of one year. Upon successful completion, apprentices will be eligible to earn certifications in Google IT Support, Information Technology Infrastructure Library (ITIL) 4, and Project Management Institute (PMI) - Agile Certified Practitioner.    

Requirements for Admission 

Standard requirements for admission are: 

  • Be 18 years of age or older by the program start date. 
  • Earned high school diploma or GED. 
  • Ability to meet physical job requirements. 
  • Have a valid driver's license and/or reliable transportation. 

Eligible Candidates

The Help Desk Technician Apprenticeship program is open to prospective and current HCC students, as well as professionals currently working who are interested in the IT industry. 

Eager to Take the First Step? 

  • If you are a recent high school graduate or current industry professional, click here.
  • If you are a current HCC student, click here.

Ready to Learn More?

Need more information? Prospective students and businesses, please send an email to

Request Information

Thank you for requesting more information about our apprenticeship programs.

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