Technology Help Desk.  One stop for all your technology needs, HCC's Help Desk provides service and support in many areas, including logging on to lab computers, student email, online classes, help with printing problems, software assistance, and HCC Express.  If we cannot resolve a problem quickly over the telephone, in person, or via email, we will assign it to the appropriate Information Technology technician or team.

Student Computer Study Labs.  Come see HCC’s quiet and comfortable computer study lab in ELB-110.  Simply walk in and log on to a computer using your HCC login ID, and six-digit birth date as your password.  Check your email, participate in your online class, do your Internet research, scan a document into MS Word, and print and assemble your assignments.  Lab and Help Desk staff are onsite if you have questions or problems.  To conserve paper, the black-ink printers are set by default to duplex (double-sided) printing.  We offer students free black ink printing (up to 250 pages per semester; a nominal charge thereafter).  Color printing is 75¢ per page. 

Wireless Internet Access.  Students can access the Internet with their personal wireless devices from many locations on campus.  The coziest "hotspots" include the Cafe on the Quad, the ELB Lounge, and the Quad lawn.  To connect to the wireless network, simply boot up your wireless device and login to the HCCOPEN network using your HCC Login ID and password.. 

HCC Express.  HCC Express.net is a web application that conveniently provides secure access to many services students need frequently.   HCC Express is available daily, 8:00 a.m. to midnight.  Use HCC Express for services and information such as: 

• online registration and bill payment,
• availability of credit and noncredit classes,
• your personal class schedule,
• your course grades and history of classes taken, and
• financial aid and scholarship status. 

HCC Student Email.  An HCC student email account is automatically created for registered credit students.  It is an excellent resource for students to communicate with faculty and other students, and to receive announcements of college events and activities.  

Question Pro Survey Software  HCC has a partnership with Question Pro that allows students to make online surveys for free.  These surveys are backed by powerful analysis tools.

Network File Storage.  After following the procedure to create a personal StudentWeb (FTP) folder, credit students can store files created in the classroom or computer labs and later retrieve them from home or any other PC with Internet access.  Each student is allocated 30 megabytes of storage space on the college network.  Additional storage capacity is provided for art and web development students, and those enrolled in CMSY courses. 

Internet Cafe.  Located in the cafeteria of the new Rouse Company Foundation Student Services Building, computers and personal work spaces allow students to enjoy a beverage or lunch while working on group projects or surfing the Internet, in a relaxed and comfortable atmosphere.   Computers are configured with the Microsoft Office application suite, but printing is not available.

Assistive Technology.  Student Support Services provides technology tools for students who have a documented physical or learning disability.  Tools include screen readers, screen magnifiers, voice recognition software, ergonomic keyboards, and alternative mouse pointing devices.

English/World Languages Lab.  The Composition and Literature Center (CLC), located in ELB-210, is an open lab specifically for students in English, ESL, and world language classes.  The CLC's 25 computers are loaded with a wide variety of software.  Students may also walk into the lab for personal help with writing, grammar, and reading.

Math Lab.  Located in Room 230 of the Hickory Ridge Building, the Walk-in Math Lab is open to all students currently enrolled in an HCC mathematics class.  Computers are configured with software for every HCC math course (except ModuMath).  Free walk-in tutoring is available from faculty and student tutors.  ModuMath software is located in HR-326 and HR-330. 

HCC Library.  The library provides computers for Internet access and research and a number of instructional electronic resources to help with research and class assignments.  These resources can be accessed through the library website, which includes databases with full-text articles and books, electronic reserves of class materials, and streaming videos for course assignments.  When accessing library resources from home, use your HCC login ID and password.

Distance Learning.   HCC's Distance Learning Program offers many opportunities for students to have flexibility in learning, including online courses, TeleWeb, CampusWeb, and Interactive TV.  

Office Technology Program.  This program features open-entry business software courses designed to give you flexibility in starting and completing a course.  Students may complete a course from home, at another location outside of the college, or in HCC’s Office Technology Classroom, which is staffed with Microsoft-certified instructors. 

Emergency Services and Security Telephones are installed in hallways, the parking garage, and parking lots throughout the campus.  Take the time to locate these phones as you walk from your car to class.  Emergency Services phones give you options to connect to Security, Plant Operations, and the Technology Help Desk.  Security phones ring directly to the security staff.  If you have car trouble, become injured or ill, see suspicious activity, or would like an escort to your car, please feel free to use these phones to contact Security.

Contact the HCC Technology Help Desk