Plant operations is responsible for maintenance of the campus.  Maintenance includes, but is not limited to, fixing electrical power and lighting, heating and air conditioning systems, broken doors and windows, and leaky faucets and sewer backups; moving furniture and equipment; event set-up, banner placing and keeping the campus clean and attractive by cutting grass and landscaping, plowing snow in winter, providing custodial care, and overseeing renovation and addition projects.

You should not attempt to undertake any of these activities on your own.  Instead, you should submit a work order request to plant operations to access all of the above services and/or any maintenance related item on the HCC campus using the following procedures.

Work order requests are for minor repairs and maintenance, especially those that are potential safety hazards.  Requests for major office renovations must be submitted to the facilities renovations committee

To avoid problems and confusion in placing a request, work order requests should not be directed to individual plant operations staff members.  Instead, use either of the following methods:

1.  Work Request for Potential Safety Hazards:

Use the plant operations call-in lines, extensions 4847 or 4400, to report conditions that impact the safety and health of the college community such as:

Note:  The work order clerk may request that the caller submit an e-mail using the “Plant Ops WORK ORDERS” address in Outlook.

2.  Work Requests for Non-Hazardous Items:

Send a request to “Plant Ops WORK ORDERS” address in Outlook with a brief description including location and contact person.

Placing a work order request by e-mail for non-hazardous items will ensure that it is entered into the computerized work order maintenance system, or properly logged otherwise.  The work order clerk sends requests to the appropriate supervisor for scheduling.  If plant operations cannot fulfill a request, the work order clerk will contact the requestor to discuss alternative solutions.

Due to insurance requirements, plant operations cannot lend tools to non-plant operations employees.

3.  Work Order Event Set-up and Moving Requests:

Set-up and moving requests must be forwarded to the address “Plant Ops WORK ORDERS” in Outlook, including description, location, and date/time of set-up/move needed, and contact person.  Set-up and moving request will not be accepted over the phone.  A copy of the set-up plan must be forwarded to plant office at time of placing request.  Floor plans are available in Outlook public folders under “Plant Operations Forms.”

Note:  Set-up and moving request must be submitted a MINIMUM of five business days prior to the event.  Ten business days before the event is preferred.

• Set-ups of up to fifty chairs and tables will require the space to be available (2) two hours prior to the event for set-up, and (2) two hours after the event for takedown.
• Set-ups of fifty chairs and tables or more will require the space to be available (4) four hours before the event for set-up, and (4) four hours after the event for take-down.

Note:  Special college wide events will need (8) eight hours prior for set-up and (8) eight hours for takedown: i.e., Convocation, Diversity Day, Job Fair.

The requestor must reserve the area for the before and after event required hours.

Plant operations is not responsible for room scheduling or resolving conflict with room scheduling for set-ups.

Plant operations’ business hours are Monday through Friday 8:30 am to 5:00pm.

Note:  The cost of any overtime will be charged to the requester’s cost center for set-ups which have to be done after hours or on weekends.  Cost center number must accompany the work request.

Policy Manual Review/Revision:  2/9/07