MCRC provides an array of programs and services for the Howard County community.

Community Mediation: A face-to-face meeting between disputants with the assistance of a trained volunteer mediator who is neutral and impartial. The mediator helps guide the parties to reach an agreement that is both mutually fair and reasonable.

Restorative Dialogue (RD): A face-to-face meeting between the victim and the person or persons considered to be the offender(s) and their support persons with the assistance of a trained volunteer mediator who is neutral and impartial. The RD process provides the opportunity for each participant to describe how s/he experienced the offense (both facts and feelings), to recognize and acknowledge the injustice/violation, to work toward restoring equity (i.e., restitution), and to discuss the future intentions in order to reduce the likelihood of the offense recurring.

Community Outreach: Provides education and outreach with regard to mediation services, educates community members and organizations as to its benefits, and offers information on how to utilize MCRC services.

Mediator Development: Recruits and selects volunteer mediators who reflect the diversity of the community and provide comprehensive training, including continuing education training, to assist with their development as competent mediators.

Training: Provides conflict resolution and diversity training for a fee or on a pro bono basis.

Restorative Justice Initiatives: Designed to develop a restorative justice center, create a restorative justice network in Maryland, and develop projects and programs to educate and inform the community about restorative justice.

Program Development: Creates and develops various programs and projects that meet the needs of our community and contribute to the growth of conflict resolution.

Community Referrals: Refers callers to appropriate community resources if mediation is not the appropriate avenue.