What kinds of interpersonal disputes are handled by MCRC?

• Business/Client
• Community organizations 
• Family  
• Friends
• Landlord/Tenant
• Neighbors
• Roommates
• School
• Small Claims
• Workplace  
• Other

What is mediation?

• A process of resolving conflicts with the assistance of a neutral third person (the mediator) who helps participants reach an agreement that is mutually acceptable, fair, and workable;
• Voluntary;
• Confidential and private;
• A win-win solution; and
• An informal process, unlike litigation.

What are the roles of the mediators?

• To guide the process and enable the participants to communicate clearly with one another;
• To be neutral and impartial;
• To help participants reach their own agreement; and
• To facilitate the process, not to give advice.

What are the benefits of mediation?

• Fast: Mediation sessions are scheduled and handled quickly.
• Free/affordable: Services are provided either free or on a sliding scale.
• Flexible: Sessions can be scheduled any time and anywhere for the convenience of the parties involved in the conflict.
• Empowering: Mediation offers the opportunity to resolve personal conflicts and to reach a personal agreement that is both fair and reasonable.
• Confidential and private: All information related to a mediation is confidential.
• Safe and less stressful: Mediation sessions are held in a neutral, nonthreatening, and safe place, and the process is less formal than in a court trial.
• Successful: Almost all mediations result in an agreement.